SmartPABX
Voice quality issues are caused by an issue in the path between the caller and callee. The path usually consists of your handset, the connection betwee...
Sat, 20 Apr, 2019 at 12:24 AM
Your SmartPABX is pre-programmed with a number of “feature codes”. These feature codes can be dialled from your handset. Each “feature code”, as well as a ...
Sat, 20 Apr, 2019 at 12:30 AM
Extension Overview Extensions should be allocated for each telephone handset that will be connected to the SmartPABX. For example, if you have 10 telephone...
Sat, 20 Apr, 2019 at 12:31 AM
Direct Indial numbers are regular ten digit PSTN phone numbers. These numbers are the numbers that your customers use to call you from external locatio...
Sat, 20 Apr, 2019 at 12:32 AM
DID time/day schedules can be used to configure your DID numbers to perform different actions depending on what time or day the call is received (time ...
Sat, 20 Apr, 2019 at 12:32 AM
Often the need arises for several people to be involved in a telephone conference from different locations. Using Conference Rooms makes it possible f...
Sat, 20 Apr, 2019 at 12:33 AM
A ring group can be used to define a list of members (either SIP extension numbers, or PSTN phone numbers) that can then be used by other applications ...
Sat, 20 Apr, 2019 at 12:33 AM
An IVR (Interactive Voice Response) is a PABX application that communicates with a caller through configurable voice driven menus. Callers can be playe...
Sat, 20 Apr, 2019 at 12:34 AM
A Queue can be used to ‘queue’ your inbound calls, playing hold music to the caller until someone is available to take the call. Each caller into the q...
Sat, 20 Apr, 2019 at 12:34 AM
The Call Records and Recordings section of the SmartPABX allows the administrator to view the records of all calls processed by the SmartPABX. If call...
Sat, 20 Apr, 2019 at 12:35 AM