DID time/day schedules can be used to configure your DID numbers to perform different actions depending on what time or day the call is received (time / day conditions).

For example, a DID that is configured to run a day/time schedule could be configured to send inbound calls to an IVR called “businesshours” during the hours of 09:00 and 17:00 on weekdays, but send calls to a different IVR called “closed” during all other times or days.

To create a new DID time/day schedule, login to your SmartPABX web interface and complete the following steps:

  • Click on the “Configure Direct Indials” menu option

  • Click the “Click here to manage DID time/day scheduler” link at the bottom of the page

  • Click the “Click here to create a new DID schedule” button at the bottom of the page

  • Enter a name for the schedule and then click “Create Schedule”.

  • You will be presented with a page similar to the image displayed in figure 1.4

Figure 1.4

The “Time Range” field accepts values containing time ranges in 24 hour format. For example, a valid time range is formatted like:

09:00 to 17:00

The “Day Range” field accepts values containing ranges of days from Monday to Sunday. For example, a valid day range is formatted like:

Mon to Fri

To switch to a date range rather than a day range, select the Date option from the dropdown-box. You will be presented with additional dropdown boxes to choose a starting date, an ending date, and a month the schedule is to run in. You might, for example, choose to set a schedule for between the 1st to the 7th of January. A date range must be within the same month - if you wish to have a schedule covering, say, 25th of January to the 2nd of February, you would need to create an option covering the 25th of January to the 31st of January, then a second one with the same action ranging between the 1st of February to the 2nd of February.

If you wish, you may pre-select a public holiday for a schedule. To do so, simply select the desired public holiday from the Pre-select Public Holiday field, and the date ranges will automatically be selected, with the time range being automatically set to cover the entire day. If you wish to make further modifications to the range, such as changing the date range to cover the public holiday and a day prior, you can simply change whichever fields are necessary. At present, public holidays which fall on variable dates each year (e.g. Queen's Birthday, Easter) are not options to be pre-selected.

DID schedules are ordered by priority. When a call is sent into a DID schedule, the schedule is executed from top to bottom (from the lowest priority to the highest priority). As soon as a matching time/day range is found, that priority is executed and the remainder of the schedule is not read.